Furious!!!!!!!
<p>Due to MTN network failure I have lost a lot of money because I could not access my trading account which led to me loosing all the money I had on my trading account because I could not access the Internet this is very unacceptable and MTN has to give me an explanation as to why I could not access the Internet for more than 6 hours.</p>
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Replies (2)
MTN South Africa's replyOfficial
07 Jul 2016, 10:37Good Day Rendani Lambani,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. In future if you experience the same problem please hard reboot your phone by switching it off, take out your sim card and reinsert it. If that doesn't resolve the network issues then call our Customer Care line on 808 (for contract numbers) or 173 (Prepaid numbers).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2016, 10:37
Official
Good Day Rendani Lambani,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. In future if you experience the same problem please hard reboot your phone by switching it off, take out your sim card and reinsert it. If that doesn't resolve the network issues then call our Customer Care line on 808 (for contract numbers) or 173 (Prepaid numbers).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
's updateReviewer Update
07 Jul 2016, 10:55I performed all those steps that you listed above and I called the customer care and they told me that they experiencing technical problems the issue was not with my device even today I am experiencing problems with my other MTN device and I have performed all those steps even tried reloading wrap settings but no luck sometimes even calls don't come through I get voicemail and I never switch off my phone.
's update07 Jul 2016, 10:55
Reviewer Update
I performed all those steps that you listed above and I called the customer care and they told me that they experiencing technical problems the issue was not with my device even today I am experiencing problems with my other MTN device and I have performed all those steps even tried reloading wrap settings but no luck sometimes even calls don't come through I get voicemail and I never switch off my phone.