JR
Johanna R
1 reviews | Active since Aug 2014
29 Apr 2016, 17:58
Furious
My 2years contract ended on the 11th of March. I called the MtN team in February. They told me that I can only end my contract through e-mail MTN. I send an e-mail on the 12th of February. They rep****: Please be advised that the contract on the number *** will be expiring on the 2016-03-11 could you kindly contact the Retentions department for the prepaid migration to be processed on the 2016-03-14 for assistance. So I e-mailed the retention department on the 14th of March. Everything was in order. I received a bill of R413 at the end of March. Which I still don't know why I should pay R85 on top of my bill. (Maybe for the admin to end my contract). 25th of April I received a bill of R195. I am confused I only signed for an 24 months contract. I did cancelled the contract. Why do I need to pay another R195. Yes they gave me data, airtime and sms. But I cancelled the contract. I will not pay the R195. Can someone please help me. To phone them will not help!!!
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Replies (2)
MTN South Africa's replyOfficial
03 May 2016, 21:45Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
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Best regards,
MTN South Africa's reply03 May 2016, 21:45
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,
JR
Johanna R's updateReviewer Update
15 May 2016, 07:06And again I received airtime on the 14th of May. so again this issue is not sorted out. After calling 808 on the 25 April 2016 ref nr *** assuring and promise me that it won't happen again.
JR
Johanna R's update15 May 2016, 07:06
Reviewer Update
And again I received airtime on the 14th of May. so again this issue is not sorted out. After calling 808 on the 25 April 2016 ref nr *** assuring and promise me that it won't happen again.