JP
John P

1 reviews | Active since Aug 2015

09 Dec 2015, 05:32

FURIOUS

I bought a 1 day uncapped data bundle the that is still valid till around 12 today, I'm aware of the 300 MB at a rate of almost 1mb/s of fair usage..... Thats good but after that it won't even give me 10kb/s and after 2 to 3 hours it's all over...... No more downloading, only an Internet connection with only a browsing capability, now I wonder what uncapped to Mtn means and when you call the call centre you don't get through coz you now have reached your customer care helpline limit and your call get dropped in your face, I'm so sick of this...... Why don't they just tell that it's not uncapped only 600 MB and a Internet connection after that I presume will also run out before the 24 hours is over... My blood is boiling for things like this.... And if they eventually answer you they say that you have an Internet connection and you shouldn't complain about that, it's working, been with Mtn for very long, even though this number is not an old one.... Plz guys don't disappoint me, to me your the best and that will need to stay this way

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Dec 2015, 10:14
Official
Hello bazaruto390,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now requested the management team within Prepaid Department to contact you and get the matter resolved amicably.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,