1 reviews | Active since Dec 2011
Funds not reimbursed despite ********** upgrade
<p>In November 2015, MTN allowed a situation whereby one of my contracts with them was **********ly upgraded. For more than 6 months I was forced to pay a subscription for a service and device that I did not have or requested simply because I wanted to maintain a clean credit record. The MTN ***** department eventually finished its investigation and indeed confirmed that I was not the one that requested and received the device. I was then informed that a journal to correct this would be passed and funds due would be paid. It's been more than a month now and these funds have not been reimbursed to me. Calls to MTN service centre and MTN ***** department have yielded no result.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A journal has been passed into your MTN account today of R2150.05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A journal has been passed into your MTN account today of R2150.05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
I'm shocked and appalled that MTN still continues to mess up my account. Two days ago I was told that the issue with the ********** upgrade had been resolved and that I would get a refund of about R2100. This still hasn't happened. I've now had a look at my June statement for account A ********** and to my shock and horror I have a debit of R3500 for the very same number that the ***** had been conducted on and the thing is that this number is prepaid now and I have no idea what this R3500 relates to. Can someone please sort out this mess.I'm tired of having to contact ICASA to help me resolve issues with MTN.
I'm shocked and appalled that MTN still continues to mess up my account. Two days ago I was told that the issue with the ********** upgrade had been resolved and that I would get a refund of about R2100. This still hasn't happened. I've now had a look at my June statement for account A ********** and to my shock and horror I have a debit of R3500 for the very same number that the ***** had been conducted on and the thing is that this number is prepaid now and I have no idea what this R3500 relates to. Can someone please sort out this mess.I'm tired of having to contact ICASA to help me resolve issues with MTN.