Funds not allocated, service not provided

Annoyed, every month I make an electronic payment of all my accounts with mtn, to this day they say my payments do not reflect on their side, it's been five months I'm paying for services that I'm not using. This happened before last year and it was resolved by them... Now I'm struggling to help.

All they care about is getting my money for and not allocate it on my accounts, I have five lines I'm paying for and this is the ****ty service you get. When I'm done with them I'm moving to another service provider I have been a loyal customer for years.