Funds Allocation progress - No feedback being received from MTN CXO Back Office

Good day,

I have been in contact with MTN CXO Back Office in regards with a payment allocation that was made that needs to be traced and the fund needs to be transferred to my account. A payment that was made on the MTN website after i signed up for a Month to Month Data Contract with a router online.

The last person I communicated with Fundiswa Kunyana send me a mail on the 01/02/2025 advised the following "Thank you for contacting CXO Back Office

We are pleased to advise that your inquiry has been resolved successfully.

Case number: BO***

Case Sub Type: Allocating Misallocated Payment.

With this i thought a payment would not be necessary as the payment was allocated and that my account should be in a balance. This was a mistake as my Services was switched off and i had to follow alternative steps to get the services back online as this entails work on my side and my Wife's side. If there is no internet there is no income.

Numerous mails was send back to the CXO Back Office to no avail. Ever since the 01/02/2025 no feedback have been received - i requested a statement as well after i received the mail mentioning "We are pleased to advise that your inquiry has been resolved successfully." yet to no avail.