aR
andrew R
1 reviews | Active since Aug 2014
07 Mar 2016, 19:59
Funds
As I have reported in the past about funds not returned. I sent a email to the VF they in turn let a member from mtn contact me which did happen 5 to 8 weeks later he keeps telling me that he is waiting for a counts department now when I email him now no answer so I have given up
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MTN South Africa's replyOfficial
08 Mar 2016, 10:18Hello rangerandrew,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that the request that was logged on your behalf is still under investigation. The request was logged to our Billing Department and they needed to confirm to with our Network Department to confirm what the airtime balance was before the upgrade & migration was processed on the 9th of January 2015.
We will touch base with you as soon as we get feedback on the follow up we've sent through.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that the request that was logged on your behalf is still under investigation. The request was logged to our Billing Department and they needed to confirm to with our Network Department to confirm what the airtime balance was before the upgrade & migration was processed on the 9th of January 2015.
We will touch base with you as soon as we get feedback on the follow up we've sent through.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 10:18
Official
Hello rangerandrew,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that the request that was logged on your behalf is still under investigation. The request was logged to our Billing Department and they needed to confirm to with our Network Department to confirm what the airtime balance was before the upgrade & migration was processed on the 9th of January 2015.
We will touch base with you as soon as we get feedback on the follow up we've sent through.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
Kindly note that the request that was logged on your behalf is still under investigation. The request was logged to our Billing Department and they needed to confirm to with our Network Department to confirm what the airtime balance was before the upgrade & migration was processed on the 9th of January 2015.
We will touch base with you as soon as we get feedback on the follow up we've sent through.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,