Full data not allocated

On 27 Nov 2019 - I reported my matter to MTN via Twitter(Which is what I do if I have queries) My data for the month starts on the 27th, however, in November I was not allocated my full data. - 1st told it was escalated to billing department - apologies for the delay-its still being looked into by technical - Another 7 days still no feedback -11 Dec escalated to senior team 14 Dec - still not looked at (due toa backlog) how is it my problem? Today's the 24th - no feedback no attempt to contact me or anything. New data should start in 3 days time. I am not prepared to pay a full month's invoice without receiving the service - And I demand feedback today!!!