1 reviews | Active since Mar 2012
Full 3g signal but webpages time out
For the last week I have been having issues with all my modems in my house. They all have full 3g signal but I can't open any webpages or speed tests<br> <br> <br> When I move them over to the other side of my house and test them on a other tower they work 100%, fine.<br> <br> <br> I called the network coverage team and they told me if I have full signal they can't help me.<br> <br> <br> My modems are always in the same spots for a few years now and full signal always been getting 4mbps + and now all of the sudden it does not work.<br> <br> I called the data department they said everything is 100% on their side. I should call the coverage team and they refuse to help me because I have full signal<br> <br> <br> Could anybody assist
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***