1 reviews | Active since Feb 2015
****ing nonsense
I'm responding to Alice van der merwe , who responded to my complain on hello peter yesterday and you said I owe R1778.15 how did you get to that amount because the contract I took out is R889 per month? ? And then last night I got an sms from mtn again telling me I owe R2231.37, how can your systems not correspond? Why are there so many different amounts that I owe you guys? Please stop ripping people off, the only amount that I owe you people is R889 plus R99 for connection fee and that is what I was told at the store. I am willing to deposit that amount R988, any other amount besides that we will have to take this matter to court or I pay for what I have used so far and you take your laptop back!! I am really sick and tired of this nonsense network and you deceiving people. I went through the complaints of people on hello peter regarding MTN and it's always the same thing, deducting money that is not yours!! Just let me pay for what I have used thus far and take your laptop.
We are truly sorry for any inconvenience caused.
We've perused the account and we see that on your invoice dated the 13th of March 2016, you have additional internet usage (R1128.95 excluding VAT).
We can also confirm that you've been charged prorata on your subscription for the amount of data received when the line was activated. All customers are charged prorata upon the activation of their new contracts.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for any inconvenience caused.
We've perused the account and we see that on your invoice dated the 13th of March 2016, you have additional internet usage (R1128.95 excluding VAT).
We can also confirm that you've been charged prorata on your subscription for the amount of data received when the line was activated. All customers are charged prorata upon the activation of their new contracts.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
