FTTH - data provisioning still doesn't work

<p>I've been an MTN FTTH customer for 4 months. In this time MTN have:</p> <p> </p> <p>- provided great speed and network stability on fibre</p> <p>- stuffed up the data provisioning and billing every month.</p> <p> </p> <p>They are incapable of allocating and tracking the monthly data cap correctly with the result that I end up being cut off and capped even though I'm nowhere near the monthly usage limit. At this point I've written numerous emails, non of which I've received a response on, and also multiple calls to the call centre, where the default answer is "you must have used the data". It then takes even more calls and mails to convince them that the error is on their side.</p> <p> </p> <p>This has become a monthly time consuming frustration. Although the network speed is great the supporting systems are terrible. If you're brave enough to contract with them for their FTTH service you'll need serious patience and a sense of humour until they're able to fix their internal process and systems.</p> <p> </p> <p>Regards,</p> <p>Bertie </p>