JB
Jan B
1 reviews | Active since Sept 2013
01 Apr 2018, 20:41
FTTH chagred twice every month
I have been charged double on my FTTH account for 6 months... I cannot get past the call centre. How on earth do get this resolved? I have a ref number.
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Replies (1)JB
Jan B's updateReviewer Update
02 Apr 2018, 19:21Thank you but I have been billed twice again on 31 March. Secondly, I don’t have an MTN device to phone from. Please may I have the contact details of management outside of the call centre as your agents make promises they don't keep . Thirdly, it is not just the reversal of costs, it also is about fixing the problem. Something you missed to address totatally in your reply.
JB
Jan B's update02 Apr 2018, 19:21
Reviewer Update
Thank you but I have been billed twice again on 31 March. Secondly, I don’t have an MTN device to phone from. Please may I have the contact details of management outside of the call centre as your agents make promises they don't keep . Thirdly, it is not just the reversal of costs, it also is about fixing the problem. Something you missed to address totatally in your reply.