FTTH
<p>I am most appalled by the service we are receiving from MTN FTTH. I app**** for a fibre line to be installed 6 weeks ago, made full payment as required and were told that there is a two week turnaround. After numerous calls to MTN and being promised on numerous occasions that they would contact me regarding my installation, I never heard from them. I have had absolutely no correspondence or feedback from MTN regarding my installation. After 6 weeks I am still waiting. They have been most unhelpful and frustrating.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8