AP
Anonymous P
1 reviews | Active since May 2017
03 Sept 2018, 10:03
FTTH
THERE IS NO OPTION ON YOUR RECHARGE PAGE TO RECHARGE YOUR FIBER TO THE HOME ACCOUNT. I HAVE SPOKEN TO 7 PEOPLE INCLUDING THE RECEPTIONIST AT YOU HEAD OFFICE EXPLAINING THE PROBLEM.
SHE HAS PUT ME THROUGH TO THE SAME FTTH CALL CENTRE.
NO ONE IN THE CALL CENTRE COULD ASSIST ME. NOT BECAUSE THEY DID NOT WANT TO BUT BECAUSE THEY COULD NOT UNDERSTAND THE PROBLEM.
PLEASE FIX YOUR PROBLEM. YOU ARE LOSING MONEY.
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MTN South Africa's replyOfficial
03 Sept 2018, 16:09Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 Sept 2018, 16:09
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,