1 reviews | Active since May 2017
FTTH
I have paid my account for which no debit order has been taken on Friday, This is Wednesday and the FTTH is not connected.
Why do I have to be without internet for 6 day after I have made a payment.
Do you not want FTTH customers. Must I post this on the Estates FB Page?
Dear Peter,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
This matter has been referred to our Fibre team for urgent resolution. They will contact you directly with feedback and an action plan.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Peter,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
This matter has been referred to our Fibre team for urgent resolution. They will contact you directly with feedback and an action plan.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,