Frustration with my Upgrade REAL NIGHTMARE!!

Item: MTN South Africa
Rating: 1

Once agaqin my line is suspended due to MTN not being able to load a contract correctly when I upgraded in June.... I upgraded to a contract of R299pm incl handset , data, airtime andnow all of a sudden I migrated (correct contract was not loaded) so after listening to the voice recordings I was informed mistake was on their side but now they want me to pay R418!!! When I phone customer service on 808 I get told my services was suspended and I must contact my service provider and they cut the call!! I am trying to sort this since Nov last year and it is one ref number after the other!!! Enough now MTN - Customer since 1999 and this is how you see to my issue with your service!!!!! I am unemployed yet every month I pay my account!!!! REALLY HAD ENOUGH!!! I can not phone I can not do anything!!!!!!!!

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's updateReviewer Update

30 Jan 2018, 09:30

Hi Kabelo Brett Mosimanyane... You phoned on the 15th of Jan from a private number left no number to contact you. I rep**** privately... Twice and nothing..... Now I get a SMS again...Yello, overdue account warning. Please pay R 344.33 to avoid service suspension. Make payment to ABSA Bank, account no. ********** 150. Kind Regards, MTNSA. Why oh why can't MTN not fix their mistake?????? I'm beyond fuming..... Really why must I pay for your mistakes???

's update30 Jan 2018, 09:30

Reviewer Update