"Frustration with MTN South Africa: A Tale of Long Wait Times and Unhelpful Support"

MTN South Africa, doing business with you has not been a good experience for me. I recently tried switched my number from a business account and have been trying without success to retrieve it for over four months now. The staff at the stores seem to be trying their best, but the lack of support from head office and internal systems is frustrating. It is not clear online what documents are needed to switch a contract from a business name to one's own name. An online submission option would be helpful. I was told on my third submission of required documents that head office had changed the rules and I would have to cancel the contract and switch to prepaid, before applying for a new contract. This is unacceptable. The only positive aspect of MTN is their coverage. Everything else has been a struggle, with a lack of streamlining and long wait times. Being a loyal customer for over six years means nothing, as the "exclusive upgrade" deals are not actually exclusive. The contracts are designed to cost more money or require additional airtime purchases. The individual contract offers limited data or minutes compared to the business contract, which offers more for less money. It would be helpful for MTN to support individuals, especially in today's economy. I am disappointed with MTN and will cancel my contract and look for another service provider as they seem to only care about receiving payment, and anything else is a struggle.