Frustration with MTN DIRECT

<p>3 weeks back I upgraded my contract via phone with mtn direct. I spoke to samuel. My reference number is uv ********** . I confirmed my details as well as my new contact numbers. 4 days later I phoned and missed my phone delivery because they had my old and wrong contact details. They said they will re dispatch. Following morning I phoned, sorry, phone was send back again. I spoke to nadine, who gave me a false reference number ********** 37. Now I have already emailed samuel via consultants 3 times to contact me, nadine emailed his supervisor, promising they will contact me. Nothing. I went to my local mtn store they say yes it has been upgraded on their system already and they cant help nie, BUT I HAVEN'T RECEIVED MY PHONE YET. I phoned mtn direct 4 more times leaving emails for samuel and his supervisor, they simply don't contact me. WHY?? WHAT HAVE THEY DONE TO MY PHONE? what am I to do? Now I think they should please cancel my upgrade on their system so that my local mtn store will be able to upgrade my handset. Pls help me. Monica Cellphone nr is ********** 749.</p>