Frustration to activate MTN sim
We did an upgrade without any trouble. Now we are trying to activate the sim card. After several calls to MTN, we received a number to dial to only receive a message that that department is closed. Upon calling MTN call center again, they confirm that the activation department is closed from 14H00 on Friday and we can only contact them on Monday. So we received a new phone on Thursday and will only be able to try to get the number activated by Monday. Then it can still take up to 24 - 36 hours. And they are voted best service provider.
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MTN South Africa's replyOfficial
22 Jul 2019, 08:59Good day Esmarie Muller
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that activations operating hours are from 8am - 5pm Monday to Friday on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that activations operating hours are from 8am - 5pm Monday to Friday on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Jul 2019, 08:59
Official
Good day Esmarie Muller
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that activations operating hours are from 8am - 5pm Monday to Friday on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that activations operating hours are from 8am - 5pm Monday to Friday on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,