1 reviews | Active since Jan 2015
FRUSTRATION IS AN UNDERSTATEMENT
HI I AM A MTN CLIENT FROM OCTOBER 2016 AND I HAVE NEVER HAD A SMOOTH MONTH WITH MTN EVER SINCE... I HAVE LAID 3 PREVIOUS COMPLAINTS ON HELLO PETER...HERE GOES MY THIRD ONE<br> MY INVOICE FOR THE MONTH OF MARCH HAD EXTRA CHARGES AGAIN ON WHICH IS UNREAL AS MY LIMITS ARE SET AT ZERO.. I CALLED MTN CALL CENTRE ON THE 17/03 AND SPOKE TO NONOSOKASI WHO LOGGED A REMEDY (***) I THEN CALLED AGAIN ON THE 22/03 AND SPOKE TO DEMAKATSO WHO SAID THAT THE PREVIOUS REMEDY LOGGED WAS INCORRECT AND SHE NEEDED TO RE LOAD THE REMEDY (***). THIS IS UNACCEPTABLE FIRSTLY THAT U CONTINUE TO BILL PEOPLE INCORRECTLY AND SECONDLY THAT YOU HIRE *********** STAFF THAT HAVE NO CLUE WHAT THEY DOING... I AM NOW BEING DEBITED FOR THE 3RD TIME A HUGE AMOUNT OF MONEY FOR MTNS INCOMPETENCE.KINDLY ESCALATE THIS MATTER FURTHER REMEDY NUMBER ***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Usage limit keeps on being changed on both your numbers via a USSD string on the phone itself. We also noticed that you keep disputing the charges accumulated as a result of the limit that keeps on being changed on the phone which is in your possession.
Kindly note that the charges were validated and found to be valid and no credit is due. While we were analysing your account we picked up an incorrect credit passed on the 23 February 2016 which was then refunded into your bank account and we have made our Billing department aware of this error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the Usage limit keeps on being changed on both your numbers via a USSD string on the phone itself. We also noticed that you keep disputing the charges accumulated as a result of the limit that keeps on being changed on the phone which is in your possession.
Kindly note that the charges were validated and found to be valid and no credit is due. While we were analysing your account we picked up an incorrect credit passed on the 23 February 2016 which was then refunded into your bank account and we have made our Billing department aware of this error.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,