Frustration and incompetence beyond belief
<p>I have a data account for R 129 a month. I receive a bill for R 4500, clearly the</p> <p>Data has been used,but I need to find out which sites were visited. Simply, call MTN and request an itemised bill. So I thought. </p> <p> </p> <p>After 33 phone call to the accounts dept, 11 reference numbers later, dealing with absolute incompetence and two weeks of being told between 2 to 24 hours. I still do not have an itemised bill. </p> <p> </p> <p>WHAT DOES IT TAKE ???????????</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the Cellphone number/ ID number related to the query under the Review Information section for us to assist with providing you with URL report for data usage.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the Cellphone number/ ID number related to the query under the Review Information section for us to assist with providing you with URL report for data usage.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
ID. ********** 196087. I need the month where the account was R 4500 think it was sept.
Thankyou
ID. ********** 196087. I need the month where the account was R 4500 think it was sept.
Thankyou
These reference numbers may help to speed things up
********** 26
Req **********
********** 16
Req **********
********** 75
These are a few of the reference numbers over the ladttwo weeks
These reference numbers may help to speed things up
********** 26
Req **********
********** 16
Req **********
********** 75
These are a few of the reference numbers over the ladttwo weeks
Morning.
When can I expect a reply please?
Morning.
When can I expect a reply please?
And still I wait. So the pathetic service or lack there of just carries on.
And still I wait. So the pathetic service or lack there of just carries on.
Another day goes by,and still no report,or even an update. Pathetic.
Another day goes by,and still no report,or even an update. Pathetic.
Another day goes by,and still no report,or even an update. Pathetic.
Another day goes by,and still no report,or even an update. Pathetic.
I am still waiting for a response. What does it take to get a small problem or requested dealt with? Three months!!!!!!! Pathetic service.
I am still waiting for a response. What does it take to get a small problem or requested dealt with? Three months!!!!!!! Pathetic service.