1 reviews | Active since Aug 2011
Frustration
<p>I had issues with my previous service provider and decided to move to MTN. I took out a contract with MTN and did all the req'd things, i.e. RICA, etc. The number porting was part of the transaction. In store, I was told it will take between 2 and 24 hours. After 24 hours no new SIM! Apparently a baglog was being experienced! Another 24 hours laterand finally a SIM card. However the SIM was not recognised on the MTN network. So another 24 wait to do the porting somewhere before midnight. Finally the next day I'm on the MTN network but alas, the service is now RICA barred!!! Being a Saturday and the store I'm dealing with only open on Monday, I had to wait two more days!! So off to the store on Monday! Guess what? The system that is used to "fix" this "RICA barred" issue is offline!! Now what next? And here I am - 5 days after application still no service!! Is this how all new customers are treated? I hope not 'cause MTN will have to shut down! I think I have to get a medal for patience!!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the matter has been resolved , the mobile number was successfully Rica’d and it’s active on the network.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the matter has been resolved , the mobile number was successfully Rica’d and it’s active on the network.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi - I am sorted re the RICA BUT I have a new problem. I've been communicating with MTN re it but they don't understand my issue. I signed a contract (see deal My MTNChoice + Talk S ********** CT0033 in the Dec y'ellodeals page 34) that is R149 p/m. However when I look at my account on the web it states that it is R249 p.m. That must be corrected but I fail to reach someone on the phone no ********** - the number provided to me.
Hi - I am sorted re the RICA BUT I have a new problem. I've been communicating with MTN re it but they don't understand my issue. I signed a contract (see deal My MTNChoice + Talk S ********** CT0033 in the Dec y'ellodeals page 34) that is R149 p/m. However when I look at my account on the web it states that it is R249 p.m. That must be corrected but I fail to reach someone on the phone no ********** - the number provided to me.