Frustration!!!

On the 12-03-2016 I went to East Rand Mall Store 061 to upgrade my cell phone. All the documentation was completed and I received my new phone. The salesman, Darren Harris, told me that the sim swap had been activated and would take between 2 and 24 hours to become operational. Today, 13-03-2016, after the 24 hours was up the sim swop still had not been activated. I tried to contact East Rand Mall Mtn but they never answered their phone. I went to Hartbee****rt Village Mall Mtn, whom I must say where very helpful, and they investigated the matter. They found on the system that the new sim card had not been activated. Village Mall Mtn and myself tried to contact East Rand Mall Mtn several times but they never answered this phone. I find this very frustrating and disappointing as I pay a lot of money for the new phone and now it will cost me even more money to drive back to Mtn East Rand Mall from Hartbee****rt to personally sort this matter out.