MM
Mahali M
1 reviews | Active since Feb 2017
08 May 2018, 12:11
Frustrating upgrade process
I upgraded my contract online and was supposed to receive my handset yesterday (Monday 7 May 2018). I was, however told I could not receive the handset since my surname has now changed and the phone was sent back to MTN. I have called MTN on ********** a number of times and got through to different consultants who all referred me back to the same number. All I need to know is where my phone is and what I need in order to get it.
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MTN South Africa's replyOfficial
08 May 2018, 18:43Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 May 2018, 18:43
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,