Frustrating Upgrade Experience

I upgraded my contract on 24/11/2022 via the retentions department. It was the 17GB and 525Min for R179pm x 24.

The agent that upgraded me was Umaira Abdul.

To date nothing has been actioned and since then I have made numerous calls to retentions, sales, business contact centre and they just sending me around in circles with no one able to assist me.

The case was escalated to Supervisors apparently but absolutely zero communication from them.

The reason they say it wasn’t processed was because whoever loaded the upgrade did so numerous time and the requests went into pending and never proceeded further.

Today when I called, I spoke to Sibusio, he says all requests have now been cancelled including my original upgrade request.

My case reference number is - #***.

No one is able to help me.