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Colleen H
1 reviews | Active since Dec 2015
13 Apr 2022, 10:30
Frustrating to get hold of MTN
It is the most frustrating experience getting hold of MTN - I dialed 083135 to check on roaming. when I did get hold of someone to transfer to my boss, she ended the call. When I called Vodacom to do the same thing it took 3 minutes to sort out. MTN you need to jack up your automated service and time in answering your calls if you want to keep your customers
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Replies (3)CH
Colleen H's updateReviewer Update
13 Apr 2022, 10:44Called MTN again held on 10 minutes - someone answered, but then nobody talking, I'm still holding with just silence on the other side!! is this your customer service????
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Colleen H's update13 Apr 2022, 10:44
Reviewer Update
Called MTN again held on 10 minutes - someone answered, but then nobody talking, I'm still holding with just silence on the other side!! is this your customer service????
CH
Colleen H's updateReviewer Update
13 Apr 2022, 10:58Again I called MTN at 10:48 call was answered at 10:57 to nobody talking & just silence????
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Colleen H's update13 Apr 2022, 10:58
Reviewer Update
Again I called MTN at 10:48 call was answered at 10:57 to nobody talking & just silence????
CH
Colleen H's updateReviewer Update
13 Apr 2022, 11:21Again I called at 11:05 answered at 11:14
MTN why when I spoke to your consultant the first time and she took the number why did she not try and resolve the issue instead she just ended the call and then sent the user a message that she must phone them for Roaming.
MTN why when I spoke to your consultant the first time and she took the number why did she not try and resolve the issue instead she just ended the call and then sent the user a message that she must phone them for Roaming.
CH
Colleen H's update13 Apr 2022, 11:21
Reviewer Update
Again I called at 11:05 answered at 11:14
MTN why when I spoke to your consultant the first time and she took the number why did she not try and resolve the issue instead she just ended the call and then sent the user a message that she must phone them for Roaming.
MTN why when I spoke to your consultant the first time and she took the number why did she not try and resolve the issue instead she just ended the call and then sent the user a message that she must phone them for Roaming.