KW
Kobus W

1 reviews | Active since Feb 2017

07 Feb 2017, 15:10

Frustrating service on ********** listing

<p>Five months ago I became aware of my name listed with ITC for a contract that I never had with MTN. In actual fact, it was never a contract as no number was issued to my name and no calls were made, so there was no money owed to MTN.</p> <p>After many attempts to reach the correct people in MTN and many calls to countless departments within the company, I managed to reach the Legal department. They assured me that my name would be cleared wth ITC. </p> <p>Sadly this has not been the case and I am still no closer to an answer from them. The email address that I have been using for them and from which I have received responces no longer works and any emails to it are returned.</p> <p>It is shocking that such a large company delivers such bad service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Feb 2017, 14:56
Official

Good day Kobus

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

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