Frustrating service no joy!!!!!

<p>We have been trying to get hold of the insurance department to confirm when the handset will be picked up .</p> <p>However my wife had phoned twice this morning with no joy.</p> <p> </p> <p>o 8:45 for 40 minutes</p> <p>o 09:54 for 32 minutes</p> <p> </p> <p>We would like to confirm the following :</p> <p>o When the handset will be picked up for repairs ?</p> <p>§ Account no: N***</p> <p>§ Handset: I Phone 6S Plus</p> <p>§ Cellphone No: *** </p> <p>§ IMEI : Cannot dial *06*# to obtain imei number </p> <p> </p> <p>Can we please mark this as urgent as explained in the e-mail below , we pay +- R1000.00 a month on the handset and my wife is 8 months pregnant and cannot be without a handset.</p> <p> </p> <p>Please note we cannot wait another 5x months for the phone to be returned as the previous time we waited 5 months to get the phone returned from mtn insurance </p> <p> </p> <p> </p> <p> </p> <p>Kind Regards.</p> <p>Ashley Douglas</p> <p>***</p>