Frustrating Service and Payment Issues with MTN

I am extremely unhappy with the service I’ve received from MTN, and I feel compelled to share my experience. Recently, my services were suspended, and I contacted the MTN 135 line to resolve the issue. After going through all the security questions and procedures, I was directed to the billing and collection department. One of the agents informed me of the outstanding balance and provided me with an account number to make the payment. I made the payment as instructed and waited for 24 hours before following up to confirm. When I contacted MTN again, two different agents informed me that I had used the WRONG account number! It turns out the incorrect account number was given to me by their own agent. Now, I am stuck trying to recover my money due to a fault on MTN’s side, and I still do not have service on my phone. Despite making TWO payments to two different accounts, I am left without resolution or proper communication from MTN.

It has been over two days since this ordeal started, and I am beyond frustrated. The lack of accountability and support from MTN is unacceptable. I urgently need assistance to recover my money and restore my services. MTN, this is not the standard of service I expect from a company of your stature. I hope this matter is escalated and resolved immediately.

Disappointed and Frustrated, JC VD LINDE