1 reviews | Active since Sept 2013
Frustrating Service
<p>Upgraded my contract on 15 August 2016 for 10GB(Recurring Data) and 20GB (Night Express Data). Despite numerous requests I have only received 10GB Recurring and 10GB Night Express.</p> <p>Queries raised...23 August 2016.....MTN Active......ref: REQ ********** </p> <p> 24 August 2016.....MTN Beacon Bay.....ref ********** </p> <p> 8 September 2016..808........ref ********** </p> <p> 16 September 2016..808.......ref ********** </p> <p>Please can someone now take ownership of this matter and sort it out</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and we will revert to you with feedback and a way forward. Please note the turnaround time is 24/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and we will revert to you with feedback and a way forward. Please note the turnaround time is 24/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for resolving this matter. The data is now correct from this months billing date. It is a pity that it is only when reporting in this forum does anything get done.
Thank you for resolving this matter. The data is now correct from this months billing date. It is a pity that it is only when reporting in this forum does anything get done.