1 reviews | Active since Mar 2015
FRUSTRATING SERVICE
MTN clearly doesn't care about us, their customers. I took a cover for my phone when I upgraded and covered the phone for R15 000 and been paying a monthly premium of about R150. I lost my phone and now they are saying I can only take anything worth R7100 and my question is why cover me for 15k and only give me 7k, I mean I should've took the cover for R7500 instead of the R15 000 should I have known.<br> <br> To make things worse, I've been trying to get hold of them for two weeks now, I call their call centre and they say their lines are down and they can't put me through to Insurance department and when I phoned them directly I wait on the line for about 15min and eventually it hangs up, been doing this for the past week and a half, sent emails to claims enquires and no response. <br> <br> Oh by the way still sitting with no phone. My debit order goes off in two days time and they will have no issues collecting their insurance premium. <br> <br> Thanks a lot MTN.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***