Frustrating service

MTN has failed to allocate my payment to my account & update ITC for over 3 weeks with daily follow ups! Paid my a/c on 18th May @ ABSA ATM with the correct reference & provided MTN with a proof of payment assisted by Phumzile. Requested reconnection & ITC status update and only reconnection was done. Have been following up daily since then, 1st time was told Consultant escalated to wrong department, 2nd time POP was not attached, 3rd escalated to another department & now still waiting for query to be resolved. Have sent the POP to over 5 consultants & still not resolved. My line has been suspended & reconnected & its been a tedious back & forth with clueless consultants.The following are some of the ref numbers from the past 3 weeks; 1- ********** 3556 1- ********** 4 ********** 54 ********** 42 ********** 70587 How difficult is it to allocate a cash deposit made into your account with a correct reference number over 3 weeks ago???? PLEASE PLEASE resolve this