Frustrating network

<p>Every time I recieve bonus airtime from Mtn before 12am I will have to switch off my data if I fall asleep before switching off my data I will lose my airtime when the bonus airtime expires. I've had this problem for 3 years so I decided to switch off my data before 12am.</p> <p>On the 25/06 I bought R30 airtime and when I went to sleep at 7pm I had R23 airtime and the bonus airtime i forgot to switch off my data when I woke up I had no airtime. Tried to call mtn as u was getting annoyed by this whole situation, the consultant that help told me that I might have had my applications open etc and I've informed her that by now I know what am suppose to do with my phone as ice been having problems with my airtime getting missing. I make sure every day that all my applications are closed and if it may happen that I use internet I always clear the history as I was told by them and I also check if I don't have any other contents that were deducting my airtime by dailing *141*5# and there were no content so she realized that by now I know what to do in a situation like this. She then offered to transfer me to data services which redirected the call back to their customer service and I asked to be transfered to data services and she asked if am I a prepaid customer coz she won't be able to transfer me to data services and I asked her how is that because the lady I spoke with said she will transfer me to data services and the last time I called mtn with the same problem I was transfer to data services and the consultant that works at the data services managed to assist me. She informed me that I will be redirected to them and she gave me a number to dial ********** that number doesn't ring it just gets disconnect, so how does a prepaid customer get help from mtn when you constantly experience a loss of airtime if you don't switch off your data when you get the bonus airtime.</p> <p>The second thing that I've been experiencing is that when I wanna make a call I will have to switch off my data and my phone coz I getting a message that I do not have enough airtime. Then I will have to switch off my phone and data then switch on my phone and data then I will be able to make a call, this is such a huge inconvience when I have an emergency call to make. Either I do this process or call mtn to reset my network it's such an inconvenience. </p> <p> </p> <p>This is my first complain about mtn after I've used them for so many years but am just tired of having to deal with the same situation for 4 years and they will tell me it's because I have a smart phone and that shouldn't be the reason as I've been following all the advice I got from mtn customer service. Mtn needs to fix this problem am not the only person that comes across this problem I know people they have ported from mtn due to this problem as much as I love my mtn I think I will also be forced by this situation to port to another network.</p>