Frustrating ********** upgrades

<p>Dear Mtn</p> <p>Please advise when will my case of a ********** application be sorted out. I sent all the required documents to various departments early july and still people came back requesting for the same documents over and over again but the situation is still not sorted. Also in july, i submitted documents at overport branch with Waheed and he didnt come back to me either. I bet someone will request for the same documents after reading this email.</p> <p>I need this sorted asap because i could be relocating and i need to sell my property and buy in another city. Knowing your company and my previous dilemma, i know that my credit record is impaired due to this. This kind of service is absolutely appalling and after 3 months not even 1 call,sms or email to acknowledge my case or reassure me that its being dealt with. Instead im resubmitting like im dealing with the government department. Damn home affairs has really improved too.</p> <p>Please sort this out because it is not my fault that im victim of these upgrades and surely there should be a measure to be taken before dispatching devices such as apple iphones without proper investigations on the request. All i wanted for myself was a sony m5 and im too much of a jew to pay so much for apple phone. 2nd ***** in two years on the same account......im still shocked that your systems allowed this. I need a resolution because its unfair on my side to be dragged into this when im registered with south african ***** services. Where is your due diligence????????? And customer centricity????? I have to beg to be assisted or even updated. </p> <p>Name: Bonni Ngcobo<br />Contract no: ********** <br />Account no: A ********** </p> <p><br /><br /></p>