Frustrating Experience with MTN Contract Upgrade Process

I've been an MTN customer for quite some time and recently decided to upgrade my contract to get the new iPhone 15. However, my experience with the online upgrade process has been incredibly frustrating.

For almost two months now, I've been trying to upgrade my contract through MTN's online platform, but there's always an error when attempting to complete the process. Each time I contact customer service, they promise to escalate the issue, but there have been no updates or resolutions. My online queries remain unanswered, leaving me in the dark.

In a bid to resolve this, I visited an MTN store, hoping for a smoother experience. Unfortunately, the same error occurred, and once again, I was told the issue would be escalated. Despite multiple follow-up visits, I'm met with the same response and no progress.

This lack of communication and resolution is disappointing, especially for a long-time customer. I hope MTN can address these issues and improve their online and in-store service processes to ensure a better customer experience in the future.