Frustrating experience just to cancel a contract with MTN unlike other networks

<p>I have been trying to call MTN call centre on 808 in order to cancel my ********** 543 contract but they always hang up on me most of the time. I have even sent emails requesting cancellation from their retentions department but I have received no response. I am shocked that after paying early termination fees, my number continues to be a contract number. I want to cancel my contract number and have the number as a prepaid. That is not too much to ask. However MTN makes the process super difficult whereas to get a contract it is super easy. Surely if they expect to win back a customer then they have a wrong approach. Someone in the retentions Department needs to be fired. After frustrating me like this, how does MTN expect me to come back one day? How a person leaves has a bearing on whether the same person will come back or not. So far CellC and Vodacom wins this one. Those two networks do not stand in the way of a customer wanting to terminate a contract. I would gladly do business either of the two networks anytime. </p>