Frustrating Experience at MTN Rosebank Branch

I’ve been with MTN my whole life ever since I learned how to use a phone and I’ve had multiple contracts with them without ever missing a single payment.

On Monday, I called the MTN Rosebank branch to buy a data plan, and I was shocked when they told me they couldn’t offer a month-to-month or any data plan over the phone. Seriously, what year are we living in? MTN already has all my details from my previous contracts.

The next day, I went to the branch in person hoping to sort it out, but still left without a data plan. They refused to accept my electronic payslip, even after I explained that I’m a long-time customer and that all my information can be verified with my ID.

Extremely disappointing experience from a network I’ve supported for years.