Frustrating and Inconvenient to deal with MTN

<p>In January I requested full cancellation of both my data contracts and received CXD confirmation on the 12th of Jan. I noticed that I was still debited R407.00 in Feb,March and April. After another failed attempt to cancel the contracts I was migrated to prepaid at end April, still not cancelled as requested in January. I finally got in contact with ********** requested cancellation (again) and to refund the three unauthorized payments. After having to follow up with the Service people after a week with no feedback, I was informed by Sandra de Sousa that they are awaiting the banking team to process and refund R1221.00 to my bank account, she confirmed the details of the unauthorized debit orders. She said she would follow up and let me know which again didn't happen. I again followed up from my side two weeks later. I was told by Suzette Lawson I had to go to a store to request a refund and take a letter, my bank statement and ID - that is the process. Why was this not communicated to me from the start? According to Sandra the request is already with banking and they should be processing it already. I will not be inconvenienced any further by having to drive to a store and explaining myself from the start. Almost a month has gone by struggling with the ladies from Service, time wasted. I still don't know if the contracts have been cancelled. I would like to be contacted by a manager and lodge a formal complaint.</p>