MM
Malcolm M

1 reviews | Active since Oct 2015

05 Oct 2015, 12:26

Frustrating

I have been trying to port from Cell C to MTN Wed last week with no luck. I went to Bracken Gardens MTN store last week and got a starter pack and was told to wait 24 hours before using the new sim card and I will then have my Cell C number on the card, unfortunately I misplaced that card and had to go to the store once again to have a sim swap and was told to wait another 24 hours before using the new card which I did. My Cell C number which is *** was still not active, I went back to the store and told them the story, I was in the store for at least 45 min and was told that they sent a request to have my Cell C number activated to MTN and had to wait another 24 hours which I did. My Cell C number is still not active. Today I called the prepaid call center trying to get help and was told That the Porting process had been reverst and had to call the porting department and was given a number which does not exist. I feel I am been shunted around am getting very frustrated at the moment as the number I use for business. Please I need held with this situation ASAP. You can contact me on this number ***.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2015, 19:54
Official
Hello Malcolm70,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

we have investigated your number *** is now active on MTN network after a sim swap that was done today 06/10/2015.

warm regards
mike

Best regards,