FRUSTRATED WITH MTN`S PATHETIC SERVICE

I requested a number swap a month ago from MTN. I deposited the fee into MTN`s account as requested. 2, weeks later nothing had been done. After finally getting through to Customer Service which took hours, i was told i had to put it into a different account. I asked for it to be transferred into the right account which they wouldn`t do. They informed that they would bill me on my next invoice. I was not informed that the number swap had been done until i called Customer Service. I then proceeded to an MTN store to get a sim swap. I hadn`t even used the sim card but after 2 days i received a call from MTN informing me the number belonged to someone else!! And that i would be liable for all costs!!!! <br> I am now trying to get through to MTN Customer Service and keep getting cut off!!! This certainly is not my fault. I do not want a measly apology! i want this sorted out NOW!!