Frustrated with MTN Maponya Mall – Paying for a Phone I Can’t Use

I purchased the new iPhone 16e on contract from the MTN store at Maponya Mall, and within just a few days of use, the phone froze and became unusable. I took it back to the store expecting assistance, but it’s now been over a month with no solution in sight.

Despite multiple follow-ups, I’m still without a working phone and yet I’m expected to continue paying for a device I can’t use. To make matters worse, I’ve been told I can’t cancel the contract or receive a replacement in the meantime.

This is extremely disappointing, especially from a brand like MTN. Customers should not be penalized for receiving a faulty product. I expected better service and accountability. I need this issue resolved urgently — either a working phone or the contract cancelled. This experience has been nothing short of frustrating.