RC
Roxzane C
1 reviews | Active since Apr 2013
10 Nov 2015, 14:37
Frustrated - Something simple not done!
After my report where my contract should have been put over to prepaid, they came back saying it will get done. Well I just got a mail from the customer service saying it has not been done. Went in to the shop and also not done! How difficult can it be to cancel a contract and switch it over to prepaid. I am so frustrated!
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Replies (1)
MTN South Africa's replyOfficial
12 Nov 2015, 17:56Hello Roxzane Calonne,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The cell number has been converted to prepaid, allow +-2-24 hours for this request to pull through the network. SMS will be sent.
We have pass a credit for 1 month subscription fee for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The cell number has been converted to prepaid, allow +-2-24 hours for this request to pull through the network. SMS will be sent.
We have pass a credit for 1 month subscription fee for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply12 Nov 2015, 17:56
Official
Hello Roxzane Calonne,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The cell number has been converted to prepaid, allow +-2-24 hours for this request to pull through the network. SMS will be sent.
We have pass a credit for 1 month subscription fee for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
The cell number has been converted to prepaid, allow +-2-24 hours for this request to pull through the network. SMS will be sent.
We have pass a credit for 1 month subscription fee for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
***
Best regards,