Frustrated service

If I could give a negative review and provide screenshots I would

To say I’m frustrated would be an understatement It’s a week with no WiFi and no answers and I have been calling almost every day and no one can assist

I spoke to a lady of Thursday last week she said I will have to wait for the 1st of July to get my invoice. I was unsatisfied with that and she said I will need to call billing

I did that after trying to get through multiple times , I spoke to a guy and he said he will have to escalate the issue I still have not received any feedback including the invoice

It has been a week without internet and I have been patient but this is quite frustrating and disappointing to say the least. All needed was directions and next steps on the matter Now I just want to cancel the contract and go where my money is valued and that is also a struggle

I finally received my invoice and there’s an outstanding payment of R421 and additional charges for the payment that got rejected I paid the R421 in the beginning of my contract I provided the necessary proof documentation . So I am bit confused where this is coming from

Also,I believe my invoice was supposed to reflect R269 which is my monthly payment and that is not there but there’s R421 which I do not understand why

I took the home WiFi with MTN because I knew they were good and even through this process when I share this story with my friends they say MTN is usually good and I also agree but this is very disappointing