1 reviews | Active since Mar 2014
Frustrated over debit orders for migrated account
<p>Please refer to my previous review apptly titled "Pathetic & Useless". After going from store to call centre and back, and unnecessarily paying R136 for a sim card on a contract that should have been migrated, I have now received a SMS notifying me that a debit order of R324.oo will be going off. For what is this? For the incompetence of your staff to correctly follow customer requests and give customers the fair treatment that they are entitled to?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your number ********** 00 have been migrated to prepaid as per you requested,should the debit order of R324.89 go successfully from your account on the 25/08/2016 will refund it back to you.
warm regards
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that your number ********** 00 have been migrated to prepaid as per you requested,should the debit order of R324.89 go successfully from your account on the 25/08/2016 will refund it back to you.
warm regards
mike
REQ: **********