Frustrated _ MTN SA

I am writing this as a very frustrated customer, I loaded R35 airtime on my secondary number. It was all gone before I could make a call. I called the call centre number , it doesn't have an option to speak to the operator. When I select option 4 to query the MTN options it changes the language to Tsonga. My query is still not sorted and I am also struggling for network on my main number. Don't Know who to call.