Frustrated MTN /RewardsCo

I am an MTN customer. I was contacted by a sales rep from Rewardsco. She never mentioned that she was from RewardsCo but said she was from MTN.

I specifically asked for a top up contract – which she said my line would be top up and not an open line.

I got my device today – it has no adaptor, no earbuds, no tag. I called Rewardsco and was told I need to take that up with Samsung.

When I log onto the Samsung site, it says I do not qualify for the reward.

I called MTN and they told me my line was open.

This is one huge mess.

Please can someone help me – MTN is bouncing me back to RewardsCo and they are telling me to contact Samsung and MTN

I was promised a top up line with 250 minutes. But now I have no idea what I am getting.