Frustrated MTN customer

<p>I am very frustrated with the way MTN treats customers,few years ago I got into a contract with MTN with a monthly fee of R135pm in return to get 2gn of data as I wanted to use this for my kids to download books and do research whenever they need to do that,I realized few months later that the SIM card was not working and I went to Karaglen branch to pour my frustration and was told I need to change the SIM card as the one they gave was not upgraded And to do this I have to pay an amount of R136 for sim swap I decided to pay to avoid arguments.</p> <p>after the sim swap the SIM card still did not work I went to the branch several times doing RICA,update details still 6months down the line was not working and at the time I'm paying for service that I'm not receiving. April I was told I did an upgrade which could be the reason it's was not working,I explained to the consultant I never did any upgrade and besides if I need to do any upgrades I will do it in the same branch then I was asked to get an affidavit from the police station that I did not do any upgrades.went to police station back to Karaglen to send it off,few days later I had all my contracts suspended due to non payment.How do I pay for a service that I'm not receiving and ***** which I never even got any feedback,I've been requesting for my statement to be sent through my post instead of email as I cannot open the email but all that was asked to a deaf ear as I have never received any instead I keep on getting emails that I cannot open. Initially I was told the amount I'm owing is R700 then R1500 and the recent amount was now changed to R3500. When I ask the call centre to reverse the ********** amount for an upgrade and the amounts I have been paying for their system that is not working I was referred to a Karaglen branch which they could not help me as I was told the account is with legal,I must first pay the amount I owe then they will reverse it...really now???is this how it works,no apology for de*****ing my account ,blacklisting my name and the poor service after paying all those amounts?</p> <p>please help for I cannot pay for something that MTN did and all those amounts I have been paying for a service that I'm not getting </p> <p> </p> <p>Frustrated Customer </p> <p> </p>