FRUSTRATED MTN CLIENT!!!!!!!!!!!!

I ordered an MTN router online on the 30th of January. I paid for it same day. Initially, i was told that delivery would be between 1-3 days. After 3 days, I called MTN's 135 to enquire and was told that my contract was approved but pending and that i should wait 5- 10 days for delivery. Today I called in just to understand how far the router is from being delivered. I called in and then a lady left me on hold for 30 minutes, and then I called in again and had 2 agents immediately hang up on me and then I was moved from one department to another. From contracts department to then sales department. I was told that my order was on pause, when I ask what that means, I get transferred to a different department to only tell my story from scratch. I'm beyond frustration. I feel dismissed and not cared for as a client. I've been an MTN client for almost 20 years. I really didn't expect such from them. The last person I spoke to was a lady from sales, who told me that my application is incomplete, when I ask her what's required, she just moved me to another department. I've gotten a million different answered form MTN today. I'm so tired. I've been waiting for this router for 2 weeks now. I've wasted so much of my money buying data from MTN while waiting. Today is the 9th day of their "5-10", I need this router by tomorrow. I NEED URGENT ASSISTANCE.