Frustrated Loyal Customer
<p>I have been with MTN for more than 10 years and I have never missed a payment to date. My contract is now expired and I will NOT be renewing or upgrading the contract due to the intolerable service from MTN and thier outsourced providers. I will be moving to Cell C!</p> <p> </p> <p>I submitted my claim which was a simple screen repair in September last year and to date I still do not have my phone back. I have followed ALL the processes ie submitting via fax, then via email as well as gone to the head office to deal with this claim for which I had to take a day off. I am now dealing the next lot of outsourced agents who a Pinnacle Marketing & Monitor KZN and I still do not have my phone back nor can anyone tell where the hell it is!</p> <p> </p> <p>I am now out of contract agreement terms which means that my claim will not be resolved by MTN and I have to pay for the repair. I was covered for R7000 and the repair was only R3000. </p> <p> </p> <p>All I now want is the ****** phone back...broken or repaired but no one can from MTN or Pinnacle Marketing or Monitor KZN has still come back to me regarding how I am to get my phone back.</p> <p> </p> <p>This is MY property and I have to deal with incompetence of the WORST service provider!!!</p> <p> </p> <p>Hoping this gets a response from these idiots!!!</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
The absolute WORST SERVICE EVER!!!! MTN, your expectation that I must chase you for my phone as well as pay upfront and still wait for you to deliver it to me which could take another damn month before you deliver it, is absolutely ridiculous!! Why must I have to follow up with this problem that you created. Just SORT this damn problem out and deliver my phone to me!!!! what the hell goes on at MTN and your outsourced agencies ie Monitor KZN and Pinnicale Marketing?????? So whoever needs to get back to me to sort this issue out and is someone who can make a decision.....GET BACK TO ME!!!!!
The absolute WORST SERVICE EVER!!!! MTN, your expectation that I must chase you for my phone as well as pay upfront and still wait for you to deliver it to me which could take another damn month before you deliver it, is absolutely ridiculous!! Why must I have to follow up with this problem that you created. Just SORT this damn problem out and deliver my phone to me!!!! what the hell goes on at MTN and your outsourced agencies ie Monitor KZN and Pinnicale Marketing?????? So whoever needs to get back to me to sort this issue out and is someone who can make a decision.....GET BACK TO ME!!!!!