1 reviews | Active since Apr 2015
Frustrated in Customer Service
Hi Peter,<br> <br> I was suppose to upgrade on Saturday on 4th April 2015 after I have been there I receive an SMS saying that I have been approved and just after that I received another SMS saying that I am over my credit limit of R256. I requested for the top-up package which is my normal contract, and they changed it to a my-choice contract, they don't explain the contract to you.Then my phone got blocked and I haven't receive my new phone due to the printers not working and I have been trying to get in touch with them since the 4th of April and no luck, no one has responded to my request and the people at MTN where I got my contract said they can't help me. I eventually send an email and they said they can only assist me in 5 working days. <br> <br> I am frustrated with the waiting and no one is coming back to me for any feedback. <br> <br> Please help.<br> <br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account there's usage limit meaning you won't exceed the monthly allocation because it works as a top up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the account there's usage limit meaning you won't exceed the monthly allocation because it works as a top up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***